You can feel the culture–a specific family members “vibe”–the moment you walk in the door to our offices. Here’s how you can produce an ambiance also.
Lately, an opposing team’s fan was so impressed with the “culture” of a Texas A&M Aggies game, he wrote this write-up.
It reminded me of how guests to Beryl’s offices usually inform me how they can really feel the culture–a specific “vibe” that defines us–the moment they stroll in the door. I am often asked how we developed that feeling, and my response is often that we empower employees to be themselves.
There are a lot of tiny issues that we do to generate, sustain, and improve our company culture, and I can typically see the impact they have on our economic results. Right here I will define a single aspect of company culture: ten techniques to help make visitors feel more at “home”:
1. Prepare ahead of guests arrive.
Quite typically guests come in to see us from out of town. We go out of our way to make confident their travel arrangements are taken care of. We’ll send a car to the airport or choose them up personally if we can get away. We make positive they know of some cool restaurants or sights to see if they are going to commit further time in town.
two. Leave surprises in the hotel room.
When we have guests stay overnight, we go to the hotel in advance and have welcome baskets place in their rooms. It includes some Beryl swag and neighborhood treats. We also include a handwritten note.
3. Loop in your employees.
Just before guests arrive, we distribute a memo to the whole staff explaining their background and any essential or relevant facts. We encourage personnel to greet guests and ask them concerns about their companies.
four. Dress up the lobby.
We have a big screen Television in the lobby that shows images of employees, birthday congratulations, or movies of current culture occasions. Our visitors can see from the moment they stroll in that this is a entertaining spot.
5. Don’t hire a “receptionist.”
At Beryl, we have a “director of 1st impressions” on employees. Vicki, who has her own enterprise cards, has been with us for years. She takes wonderful pride in becoming close friends with our visitors and making them really feel comfortable. She prepares their nametags, provides them a bottle of Beryl logo water and Beryl logo mints, and treats them like family the moment they stroll in the door.
six. Make the walls sing.
We decorate the walls of our offices to reflect our culture, men and women, and passions. That incorporates photographs of our occasions, framed company T-shirts, drawings made by our employee’s youngsters, and a myriad of very best-areas-to-perform awards we’ve won.
7. Serve food.
No matter the time of day, we constantly make great food accessible. Do not assume visitors have eaten. If the food you have goes untouched, men and women on your group will always be pleased with leftovers.
8. Make introductions to the large wigs.
Regardless of who guests are coming to meet, you’ll make a excellent impression if you bring your top rated executives into the room, if for nothing at all a lot more than a speedy greeting. Show your visitors how essential they are.
9. Wrap up a send-off gift.
To cap off a superb pay a visit to, we send guests off with a Beryl logo bag that we stuff with far more Beryl swag and a bottled water for the road.
Every employee must greet your guests with direct eye speak to and a smile. We don’t teach this. If you treat your personnel well and make them pleased, they’ll do the exact same for every person they interact with.